Project Overview
The Government of Alberta (“GoA”) has embarked on transforming the work of government to deliver simpler, more efficient, and better services for the citizens of Alberta, thereby ensuring that the needs of Albertans are effectively met in the digital age. The Province has a strategic role within government to drive efficiencies, innovation and modernization. As part of this role, the Province is expanding the GoA’s digital delivery of services with the view of simplifying and providing better user experiences with interactions with the GoA.
The Digital Design and Delivery Division (“3D”), formerly the Digital Innovation Office (“DIO”), is the Province’s new centre for digital delivery. It was established to maximize capability and confidence in modern digital practice by ensuring service quality and value through standards and controls. This includes utilizing human-centred design approaches together with agile methodology and modern data practices. 3D is currently working with the Ministries of Justice, Advanced Education, Indigenous Relations, Seniors, Community and Social Services, Children’s Services, and Service Alberta and Red Tape Reduction. 3D may establish working relationships with other Ministries throughout this engagement.
The Province requires up to three (3) Scrum Masters to work with 3D on service innovation, program review and digital transformation projects across the GoA. The Scrum Master(s) will work as part of cross-functional program review or product delivery teams.
These teams, led by GoA product owners and 3D work collaboratively and collectively participate in a full range of activities including: field research, backlog definition and refinement, and sprint planning and execution.
A Scrum Master identifies and removes roadblocks and distractions that affect sprint commitments and prevent delivery of product features. The Scrum Master(s) will be responsible for the management of the agile sprint process for cross-functional program review or product delivery teams. The Scrum Master(s) will provide leadership and mentoring in agile principles, policies, and procedures, to enable the teams to self-organize and deliver consistently on sprint deliverables. The Scrum Master will be expected to manage communication, maximize transparency, disseminate information related to service delivery, and resolve any conflict when it arises. Scope of Services It is anticipated that the Scrum Master(s) will be required for one (1) year; however, the Province may extend the contract for up to twenty-four (24) months on the same terms and conditions.
Scope of Services
The Scrum Master(s) will be required on a full time basis (7.25 hour work day), working across two (2) to three (3) projects. Time, location and frequency of work will vary depending on the needs of the particular project. At the end of each term, it is expected that the Scrum Master(s) may work a maximum of 1,960 hours, unless otherwise agreed upon with the Province. However, a Scrum Master may be required to work fewer or more hours depending on the nature and needs of their work, as directed by the Province.
Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as design and technical opportunities. However, the following must be delivered (iteratively) over the course of the project:
• Lead and mentor cross-functional program review and product delivery teams in agile principles, policies, and procedures.
• Lead and facilitate key agile ceremonies, including planning sessions, stand-ups, sprint reviews, product demos, retrospectives, and refinement. This could also include ad hoc sessions.
• Facilitate effective delivery of Services and deliverables by the cross-functional program review and product delivery teams through coaching and guiding the GoA product owner and the team. Specifically:
o Coach the team on the application of agile methodology including how to provide effective estimates and sprint commitments, how to adjust for external dependencies, how to eliminate blocking issues, etc.
o Promote the successful achievement of sprint goals and commitments, by acting as the intermediary between the GoA product owner and team.
o Guide the GoA product owner on reporting, release planning, and road-mapping.
• Maintain delivery metrics and report on product level plans, progress, and quality assurance using project management tools and Artifacts such as sprint burndown/velocity charts, product backlogs, and sprint backlogs. The Scrum Master(s) will be required to report on progress to the Province as directed.
• Participate in digital service delivery activities, such as user research and usability testing. The Province and the Contractor shall determine changes to Services and Materials as required. The Province and the Contractor will determine changes to Services and Materials through the Artifacts.
Location of Work
The Scrum Master(s) will primarily work remotely ; however, the Scrum Master(s) may be required to attend meetings or work sessions in Edmonton on reasonable notice from the Province. The Province will make arrangements for travel for field research and user interview purposes where possible at no cost to the province.
Facilities In the event that the Scrum Master(s) are directed to work remotely, the Scrum Master(s) shall be responsible for providing all of its equipment, including computers, software, printers, supplies, desks and chairs. However, the Province shall ensure that the Scrum Master(s) have the necessary access and credentials to the GoA system. In the event that, the Scrum Master(s) are directed to work in-person, the Province shall provide the requisite office space, furniture and office supplies. However, the Scrum Master(s) shall continue to be responsible for providing computers and software and the Province shall continue to ensure that the Scrum Master(s) have the necessary access and credentials to the GoA system.
The virtual meeting tool for the Province is Microsoft Teams. Zoom may be sometimes used when needed, however, Zoom accounts are not provided by the Province. Criminal Records Checks Upon request by the Province, the Scrum Master(s) shall, at no cost to the Province, provide a current criminal record check.
Criminal Records Checks
Upon request by the Province, the Scrum Master(s) shall, at no cost to the Province, provide a current criminal record check. A Scrum Master(s) may be rejected if, in the opinion of the Province, the criminal record is unacceptable.
Should a Scrum Master(s) be assigned to a team working for Justice, prior to performing Services, the Scrum Master(s) must provide the Province with an “Enhanced Security Clearance”. Scrum Master(s), which in the opinion of the Province have an unacceptable “Enhanced Security Clearance” or equivalent, shall be rejected. The Province does not receive any information specific to the reason an enhanced clearance may be rejected. Participating law enforcement agencies only identify if an applicant’s clearance is not accepted.
Scrum Master(s) should be aware that over the course of the SOW, Scrum Master(s) may be required to complete higher-level security clearances, such as the “Royal Canadian Mounted Police Top Secret Clearance.” Please ensure applicants are eligible to apply if required by the ministry.
Acceptance by the Province of all Scrum Master(s) requires written approval from the Province following acceptable security clearances.
OTHER MANDATORY REQUIREMENTS (20%) – Answers to the following questions should be at the end of the resume.
The Supplier must provide two (2) project/assignment examples for each proposed Scrum Master, which exemplify/demonstrate the Scrum Master’s expertise. Questions 1 through 5 must be answered for each project example. The evaluation team must be able to determine which project any given answer relates to. Where the answer to a question is the same for both projects, this must be clearly stated.
1. Provide an overview of the project/assignment the Scrum Master or the Scrum Master’s team was engaged in that demonstrates expertise in the Scrum Master role.
2. Describe the sector(s) (i.e. public, private or other) the project/assignment served.
3. Identify the project/assignment size in dollar value (i.e. less than -0,000, less than -00,000, less than -,000,000 or greater than -,000,000).
4. Describe the approach for the design, development, mitigation of risk and delivery of the project/assignment, including any special considerations with respect to methodology or processes. In providing a response consider quality assurance and communication across the cross functional team.
5. Provide a list of specific skills, tools and/or technology used within the project/assignment.
Evaluation
The evaluation criteria will be distributed within the following categories. Subject to the requirements of FOIP, the evaluation of Responses shall be confidential, and not released to any party.
1. Qualifications- 20%
2. Other Mandatory Requirements (20%)
3. Interview - 50%
4. Pricing - 10%
Incumbency:
Out of the 3 roles requested, 1 position is net new, and there are incumbents for 2. Please note however, for this and all other opportunities, the Ministry seeks the best person to fill the role.
Mandatory Training Courses:
• Once hired the resource will be required to complete all mandatory training.
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